Versailles Health Care Center is excited to announce receipt of a five-star rating for resident satisfaction from Pinnacle Quality Insight, a nationally recognized customer satisfaction firm.
Throughout its 30-year history of serving the community, Versailles Health Care Center has placed a strong emphasis on ensuring that the individual needs of every resident and patient is met. Throughout the year, a sampling of VHCC’s residents, patients and their families participate in monthly telephone interviews from Pinnacle that include open-ended questions, as well as the opportunity to rate Versailles Health Care Center in specific categories.
For the month of June 2016, Pinnacle Quality Insight has determined that Versailles Health Care Center residents rated their satisfaction rate at 100% with the national average being 73.9%. Responsible party satisfaction rate was 93.5% compared to the national average of 82.3%. Versailles Health Care Center also received a 98.1% short-term rehab stay satisfaction rate with national average being 84%.
“Every month we gather real-time survey results in order to gain a better understanding of the patient and resident’s needs and make improvements when necessary,” said Kristy Earick, CEO/Administrator of Versailles Health Care Center. “It’s quite an honor to receive five stars from our residents!”
Versailles Health Care Center is a skilled nursing and rehabilitation center that offers long-term care, short-term rehab services, and outpatient therapy. Versailles Health Care Center sent home 197 patients who utilized its short-term rehab services in 2015 and 116 so far in 2016! If you are interested in learning more about Versailles Health Care Center, please call 937.526.5570 or visit on the web at www.versailleshealthcarecenter.com
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