Tuesday, June 20, 2017

VERSAILLES HEALTH CARE CENTER ACHIEVES BEST-IN-CLASS

Over the course of 2016, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed patients, residents and families of Versailles Health Care Center regarding their satisfaction levels. They were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that Versailles Health Care Center has qualified for a Pinnacle Customer Experience Award in the following service areas:

  1. Laundry Services
  2. Professional Therapy Services
  3. Admission Process

The Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group, which consisted of 55 Covenant Care skilled nursing and rehabilitation facilities in seven states, including Ohio, California, Illinois, Indiana, Iowa, Nebraska, and Nevada.

“Every month we gather real-time survey results in order to gain a better understanding of the patient and resident’s needs and make improvements when necessary,” said Kristy Earick, CEO/Administrator of Versailles Health Care Center. “It’s quite an honor to receive Best-in-Class for our services!”

For 2017, Versailles Health Care Center continues to receive tremendous scores! For the month of April, the following departments scored Best in Class, which is the top 5% of scores in the nation! The areas that scored Best in Class are: OVERALL satisfaction, Nursing Care, Dining Service, Quality of Food, Cleanliness, Individual Needs, Response to Problems, Dignity and Respect, Would Recommend to Others, Professional Therapy, and Admission Process. For the month of April, every satisfaction metric scored higher than the State of Ohio Average! Congratulations to all of the dedicated employees at Versailles Health Care Center that work diligently everyday to provide exceptional services!

Versailles Health Care Center is a skilled nursing and rehabilitation center that offers long-term care, short-term rehab services, and outpatient therapy. If you are interested in learning more about Versailles Health Care Center, please call 937.526.5570 or visit on the web at www.versailleshealthcarecenter.

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