Thursday, March 26, 2015


Over the course of 2014, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed patients, residents and families of Versailles Health Care Center regarding their satisfaction levels. They were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that Versailles Health Care Center has qualified for a Pinnacle Customer Experience Award in the following service areas:

  1. Cleanliness
  2. Laundry Service
  3. Professional Therapy Services
  4. Admission Process

The Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group, which consisted of 57 Covenant Care skilled nursing and rehabilitation facilities in seven states, including Ohio, California, Illinois, Indiana, Iowa, Nebraska, Nevada. Chris Magleby, CEO of Pinnacle Quality Insight, congratulates the staff of Versailles Health Care Center for achieving this honor.

On March 13, staff of Versailles Health Care Center was recognized for the many things they do to make the lives of VHCC patients, residents and families better. Kristy Earick, Administrator at VHCC, said, “I am so excited for our employees to receive this recognition for the great services they provide to our patients and residents. They consistently strive to exceed expectations and to take care of our patients and families. We have a great team here and I am very proud of them.”

Versailles Health Care Center is a skilled nursing and rehabilitation center that offers short-term rehab services, outpatient therapy, and long-term care. Versailles Health Care Center sent home 185 patients that utilized its short-term rehab services in 2014 and 166 in 2013! If you are interested in learning more about Versailles Health Care Center, please call us at 937.526.5570, or visit on the web at

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